Immigration Inquiries for Canadians
Canadians who seek immigration status to work or live in the United States have a special inquiry option for information. U.S. Citizenship and Immigration Services (“USCIS”), an agency under the Department of Homeland Security, has established a general inquiry e-mail box for customers in Canada: Canada@dhs.gov. For customers in the United States, an 800 number is available through the USCIS National Customer Service Center: 1-800-375-5283. USCIS created the inquiry e-mail to provide better customer service for Canadians outside the United States.
Not all inquiries can be handled through Canada@dhs.gov. For Canadians, many immigration issues and matters are processed at the U.S.-Canada border through a separate Homeland Security agency, Customs and Border Protection (“CBP”). For example, petitions for intracompany transfers from a foreign company to a related U.S. entity, and Trade NAFTA (“TN”) applications can be processed on a while-you-wait basis at U.S ports of entry. Because CBP is a separate agency from USCIS, port of entry-related questions likely cannot be answered through Canada@dhs.gov. Similarly, NEXUS travel pass applications and questions for frequent border crossers are processed through CBP, not USCIS. Therefore, NEXUS-related answers are unavailable through the inquiry e-mail box. For investor visa questions, a separate inquiry e-mail box exists, USCIS.ImmigrantInvestorProgram@dhs.gov, for inquiries specific to the investor regional centers programs for green card applicants.
For assistance with preparing immigration-related petitions or applications, or for troubleshooting immigration issues and problems, Canadians should contact competent U.S. immigration counsel.
For more information, please contact the Canada Practice Group or the Immigration Practice Group at Lane Powell: